Return & Refund Policy

If your item arrives damaged, defective or incorrect, contact us within 3 days of delivery with photos/video of the unboxing. We'll replace it or refund you. Refunds are sent via bKash/Nagad within 7 working days after we receive the returned item. Delivery charges are non-refundable unless the error was ours. Custom-made canvases and opened consumables (paints, glue, resin) cannot be returned unless damaged on arrival. Reward points used on a cancelled order are restored; points earned are reversed.